Service
How to Access
Your After-Sales Service
Email: service@djjequipment.com.au
Timing: Mon-Fri 9am-5pm
For all after-sales service inquiries, please start by filling out our Service Request Form. If your service request pertains to repairs, be sure to attach photographs or videos of the machinery issue to expedite the process.
Regular Maintenance
Warranty
Emergency Repair Service
Technical Support
Warranty
1.Our warranty:
Our machinery comes with a 2-4 year warranty, varying by machine.
2.Response Time:
We aim to respond to your warranty claim within 12 hours. Typically, from the time of claim initiation to the commencement of repair works, the process takes only 2 days.
3.Warranty Execution Procedure:
Minor Repairs: For minor repair issues, we will dispatch a technician to your site for on-the-spot rectification.
Major Repairs: For major issues that necessitate significant internal dismantling of the machine, we will arrange for the transportation of your equipment to our repair facility for comprehensive servicing.
1.Regular Maintenance
We offer an initial maintenance service for the first 50 hours of operation at a competitive rate. Maintenance frequency may vary by machine type, typically every 200 hours.
2.Maintenance Execution Procedure:
Our dedicated maintenance personnel will visit your site to perform the standard service, which includes:
Changing engine oil
Replacing air filters
Replacing diesel filters
Replacing oil filters
Conducting a comprehensive safety check on the machine
3.For more maintenance services, please call our Service Department.
Regular Maintenance
Emergency Repair
1.Emergency Repair:
When facing urgent machinery issues with no time to spare, our Emergency Repair Services are here to assist. We understand the importance of minimizing downtime and ensuring your operations continue smoothly.
2.Emergency Repair Execution Procedure:
Minor Repairs: We dispatch technicians to your location for on-the-spot repairs.
Major Repairs: In extremely urgent situations, we can provide a replacement machine delivered to your site, while transporting your machinery to our facility for necessary repairs.
1.What Does Technical Support Cover?
Usage instructions
Parts replacement tutorials
Maintenance guidelines
2.Technical Support Execution Procedure:
We assist you through various channels to ensure you have the guidance you need:
Video Calls: Real-time support to walk you through solutions.
Email Guidance: Detailed instructions with images to clarify the process.
Instructional Videos: Sent directly to you, providing step-by-step repair and maintenance guidance.
Technical Support
