SERVICE
Our Service
At DJJ Equipment, we are committed to providing our customers with the best possible support and service, long after the sale is complete. Our team of skilled technicians is available to assist you with a variety of after-sale services, including:
Scheduled maintenance and servicing: We offer a range of scheduled maintenance packages to help you keep your heavy machinery in top condition. Our technicians will perform routine inspections, replace worn parts, and make any necessary repairs to keep your equipment running smoothly.
Emergency repairs: If you experience a breakdown or other unexpected issue with your machinery, we are here to help. Our technicians are available 24/7 to get your equipment back up and running as soon as possible.
Spare parts and accessories: We have a fully-stocked warehouse with a wide range of spare parts and accessories for all of the machinery that we sell. If you need a replacement part or an accessory to upgrade your equipment, we can help you find what you need.
Off-site and on-site repairs and maintenance solutions: Our technicians are available to perform repairs and maintenance at your location, whether it’s at your worksite or in our workshop. We also offer off-site solutions for clients who can’t bring their machinery to us.
Customized services for special projects: If you have a special project that requires specialized maintenance or repair services, we can tailor a solution to meet your needs。
Our Parts
We understand the importance of having access to high-quality parts for your heavy machinery. That’s why we have built a comprehensive parts department that is fully stocked with a wide range of parts for all of the machinery that we sell. Whether you need a small replacement part or a major component, we have what you need to keep your equipment running smoothly.
Our team of skilled technicians and parts specialists are always available to assist you in finding the right parts for your machinery. With their extensive knowledge and experience, they can help you identify the specific parts that you need and provide you with expert advice on how to install and maintain them.
In addition to our knowledgeable staff, we have a variety of resources available to help you find the parts you need. We have a- fully-stocked warehouse with a wide range of parts in stock and ready to go, and we can also access a vast network of suppliers to source any specialty parts that we don’t have in stock.
So if you need parts for your heavy machinery, look no further than DJJ Equipment. Our professional and detailed parts service is here to help you get the parts you need, quickly and easily. Contact us today to learn more.
Our Warranty
DJJ Equipment is pleased to offer a comprehensive and hassle-free warranty policy for all of our heavy machinery products, including wheel loaders, forklifts, skid steer loaders, and excavators.
Our warranty covers labor and parts for a period of one year from the date of purchase. In the event that your equipment experiences any defects during this time, we will provide free maintenance and repair services to ensure that it is operating at its best. In addition to the first year of coverage, we also offer a second year of warranty for all parts. If any parts of your equipment experience defects during the second year after purchase, we will provide the necessary replacement parts at no additional cost to you.
Applying for our warranty is easy and straightforward. There is no need for extensive documentation or complicated procedures. Simply contact us with details of the issue and we will take care of the rest. We offer a variety of channels for customer support, including email, phone, Facebook, and video, and we are committed to providing prompt and personalized assistance. Our team is available to answer any questions or provide support within one hour of receiving your inquiry.
At DJJ Equipment, we value the time and satisfaction of our customers. That’s why we strive to make the warranty process as smooth and efficient as possible. There are no automated phone prompts, long wait times, or being transferred multiple times when you need to contact us for assistance.
Our warranty does not cover the following:
Damage caused by intentional or serious negligence on the part of the user
Accidents or damages resulting from unlicensed or unqualified operation
Failure to perform required inspections or maintenance
Overloading or abusive use of the equipment
Natural wear and tear, including rust, mold, deterioration, discoloration, rattle, and insect bites
Secondary damages caused by product failure, such as economic damages or construction delays
Predictable or preventable damages
Use of non-approved oils or parts
Failure to follow instructions or prohibited actions outlined in the instruction manual
Damages for which the cause or circumstances cannot be confirmed
*Please note that this list is not exhaustive and that DJJ Machinery reserves the right to determine, at its sole discretion, whether a particular issue is covered under the terms of the warranty. We are committed to providing our customers with high-quality, reliable products and the support they need to get the most out of their heavy machinery. However, we also expect our customers to operate and maintain their equipment in accordance with all relevant laws, regulations, and manufacturer recommendations.