Most customer stories start with a sale. This one starts with a “no” — or more precisely, a “not yet.”
When Kimbriki Environmental Enterprises agreed to purchase a rough terrain forklift through DJJ Equipment, their site manager made one thing clear: don’t mention us publicly until we’re satisfied. No testimonial, no case study, no name-dropping. Just put the machine on site and let it prove itself.
That kind of honesty is rare. And it set the tone for everything that followed.
The Site and the Challenge
Kimbriki Environmental Enterprises operates one of NSW’s leading waste management and resource recovery facilities in Terrey Hills, Sydney. ISO 9001 and ISO 14001 certified, they handle large volumes of material daily across a working yard that is — by nature — dusty, uneven, and demanding on equipment.
For a site like this, a standard warehouse forklift simply won’t cut it. They needed something built for rough terrain: capable on uneven ground, reliable in harsh conditions, and efficient enough to keep up with a busy operation without constant downtime.
Why Did They Choose Hangcha High-Voltage Lithium Battery Rough Terrain Forklift ?
DJJ Equipment supplied Kimbriki with a Hangcha High-Voltage Lithium Battery Rough Terrain Forklift — a machine specifically engineered for demanding outdoor environments.
Key specs that made it the right fit for Kimbriki’s site:
- Capacity: 2,500–3,500 kg rated load
- Drive system: Front and rear dual-motor high-voltage drive (317V platform), with switchable 2WD/4WD modes — ideal for navigating mixed terrain on a working yard
- Battery: 46.368 kWh high-voltage lithium pack, fully charged in 1.5 hours — minimising downtime between shifts
- IP67-rated electrical components — dust and water resistant, critical for a recycling and waste facility environment
- Travel speed: 24/26 km/h laden/unladen, gradeability up to 63% — performance comparable to internal combustion rough terrain forklifts
- Battery lifespan: Up to 10 years / 4,000 charge cycles with over 75% capacity retention
Compared to a conventional fuel-powered rough terrain forklift, the high-voltage lithium system cuts operating costs by up to 90% over the service cycle. Compared to low-voltage lithium alternatives, it saves around 40% more. For a facility running daily operations, those numbers add up fast.
The First Milestone: Earned, Not Given
After delivery, Jim Kelly — Site Manager at Kimbriki — was straightforward: he wasn’t ready to let DJJ reference them publicly. He wanted to see the rough terrain forklift perform first, on his site, in real conditions.
We respected that completely.
Months later, after the first scheduled service, Jim’s email said it clearly:
“We’ve had the first service and everything seems to be working fine which is great… The forklift has been working quite well, so I’m OK for you to now mention Kimbriki’s purchase.”
— Jim Kelly, Site Manager, Kimbriki Environmental Enterprises
For an ISO-certified facility that holds its suppliers to the same standards it holds itself, that sign-off carries real weight. It’s not a courtesy — it’s a conclusion reached after actual use.
The Second Milestone: After-Sales Support That Actually Means Something
Some time into regular operation, Jim flagged a practical issue: on a dust-heavy working yard, the safety harness connection point was accumulating grime, occasionally affecting connection reliability.
Not a breakdown. Not a defect. But on a site where forklift safety compliance in Australia is non-negotiable, an intermittent harness connection needs to be addressed — not worked around.
DJJ Equipment provided Kimbriki with a dedicated harness connection socket, ensuring a clean and secure engagement every time. No charge. No service ticket. Just a fast, practical fix from a team still paying attention well after delivery day.
The issue was resolved before it ever became a safety risk.
What This Means for Anyone Evaluating a Rough Terrain Forklift in Australia
The Kimbriki case demonstrates two things worth looking for when choosing an electric rough terrain forklift supplier in Australia:
- Match the machine to the environment. A high-voltage lithium rough terrain forklift isn’t right for every site — but for an outdoor, mixed-surface, high-usage facility, it ticks the critical boxes: terrain capability, fast charging, IP67 protection, and long-term cost efficiency.
- Expect support after delivery. Equipment performance is only part of the equation. What happens when a site-level issue comes up is where the supplier relationship either holds or doesn’t. In Kimbriki’s case, it held.
Interested in a Rough Terrain Forklift for Your Australian Site?
The Hangcha High-Voltage Lithium Battery Rough Terrain Forklift is available through DJJ Equipment in 2.5t, 3t, and 3.5t configurations, in both 2WD and 4WD variants. If your site operates in challenging outdoor conditions and you’re comparing fuel vs. electric rough terrain options, we’re happy to walk you through the numbers.
