Privacy Policy

Effective date: 28 July 2026
Last updated: 28 July 2026

This Privacy Policy explains how DJJ Equipment Pty Ltd (ABN 56 615 358 275) (“DJJ Equipment”, “we”, “us” or “our”) collects, holds, uses and discloses personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Scope

This policy applies when you use our website, contact us, request a quote, buy or hire equipment, arrange delivery, request service or parts, attend an event, communicate with our team, or otherwise deal with DJJ Equipment.

2. Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

your name, business name, job title and contact details;
billing, delivery, collection and equipment-location details;
details of your enquiry, equipment interests, quotes, purchases, hires, servicing, parts orders and support history;
transaction and payment-related information;
identity, licence, insurance or operator information where reasonably required for a hire, delivery, finance referral or other transaction;
communications with us and your marketing preferences; and
technical information such as your IP address, device and browser type, referring page, pages viewed and interactions with our website.

We only collect sensitive information where it is reasonably necessary for our activities and permitted by law, including where you have provided consent.

3. How we collect personal information

We usually collect information directly from you when you complete a website or HubSpot form, telephone or email us, visit one of our locations, request a quote, sign an agreement, make a purchase or hire, or communicate with us through social media.

We may also collect information from your employer or authorised representative, delivery and service providers, finance or insurance providers, business partners, public sources and website analytics or advertising technologies. If you do not provide information we reasonably need, we may be unable to respond to your enquiry or provide the requested product or service.

4. Why we collect, use and disclose personal information

We use personal information to:

respond to enquiries and provide quotes;
sell, hire, deliver, collect, service and support equipment and parts;
administer customer accounts, agreements, payments, warranties and records;
verify identity, manage safety and prevent fraud or misuse;
provide requested referrals to finance, insurance, transport or other service providers;
communicate with you about transactions, service updates, events, products and offers;
operate, secure, analyse and improve our website, services and customer experience;
measure advertising performance and deliver relevant advertising, subject to applicable law and your settings;
handle feedback, disputes and complaints; and
meet our legal, regulatory, accounting and record-keeping obligations.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies for website operation, security, analytics, form processing and advertising measurement. Technologies currently used on the website include:

Google Tag Manager to manage website measurement tags;
Google Analytics 4 to understand website traffic and interactions;
Google Ads to measure advertising conversions and support remarketing;
HubSpot forms and CRM tools to receive and manage enquiries; and
Cloudflare and WP Engine services for website hosting, delivery, performance and security.

These providers may collect information such as your IP address, device identifiers, browser information, pages viewed and actions taken on the website. You can block or delete cookies through your browser settings. Blocking some cookies may affect website functionality. You can also manage Google advertising preferences at Google Ads Settings.

6. Who we disclose personal information to

We may disclose personal information where reasonably necessary to:

our employees, related businesses and authorised contractors;
website hosting, cloud storage, security, analytics, advertising, communications and CRM providers, including the providers listed above;
payment, accounting, delivery, transport, inspection, repair and support providers;
finance or insurance providers when you ask us to make a referral or it is necessary for a requested transaction;
professional advisers such as accountants, insurers and legal advisers;
regulators, law enforcement agencies, courts or other parties where required or authorised by law; and
a purchaser or adviser in connection with a proposed sale, merger or restructure of our business.

We do not sell personal information.

7. Overseas disclosure

Some of our technology and service providers operate globally. As a result, personal information may be processed or stored outside Australia, including in the United States and other countries where those providers or their subcontractors operate. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

8. Direct marketing

Where permitted by law, we may use your contact details to send information about DJJ Equipment products, services, events and offers. You can opt out at any time by using the unsubscribe option in a message or contacting us. Opting out of marketing will not stop necessary service or transaction communications.

9. Security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, dispute-resolution and record-keeping requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact our Privacy Officer using the details below. We may need to verify your identity before responding.

We will respond within a reasonable time. We do not usually charge for making a request, although we may charge reasonable costs for providing access where permitted by law. If we cannot provide access or make a requested correction, we will explain the reason where required.

11. Privacy complaints

If you believe we have not handled your personal information properly, please contact our Privacy Officer and provide enough information for us to investigate. We will acknowledge and assess your complaint, may ask for further details, and will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through www.oaic.gov.au.

12. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

13. Changes to this policy

We may update this Privacy Policy when our practices, technology or legal obligations change. The latest version will be published on this page with the updated date shown above.

14. Contact us

Privacy Officer
DJJ Equipment Pty Ltd
ABN 56 615 358 275
100 Derby Street, Silverwater NSW 2128
Email: sales@djjequipment.com.au
Phone: 1800 355 388
Website: djjequipment.com.au