AFTER-SALES SUPPORT
DJJ Equipment supports the forklifts, warehouse equipment and construction machinery it supplies after delivery, from service teams in Sydney, Brisbane and Perth, including warranty enquiries, technical help and product support.
How We Can Support You
From warranty questions to product and technical support, our Service Team is here to help with equipment supplied by DJJ.
WARRANTY SUPPORT
Questions about warranty coverage or warranty-related issues.
TECHNICAL & PRODUCT SUPPORT
Help with equipment operation, technical questions or product-related issues.
EQUIPMENT SUPPORT
Assistance when equipment is not performing as expected or you need guidance on the next step.
GENERAL AFTER-SALES ASSISTANCE
Support for other issues relating to equipment supplied by DJJ.
How to make a warranty claim
Four details help the Service Team assess a warranty claim and come back with the right next step.
FIND THE SERIAL NUMBER
Find the model and serial number on the equipment data plate.
NOTE THE HOURS
Note the hour meter reading and when the fault started.
TAKE PHOTOS
Photograph the data plate and the affected area.
CONTACT THE SERVICE TEAM
Call 1300 646 747 or send the form below. The team reviews the details and confirms the next step.
Safety first. If a fault affects braking, steering, lifting or the mast, stop using the machine and tag it out until it has been checked.
Where to find your warranty terms
Warranty terms are set by model and listed on each product page, in the Full Specifications table and the Warranty & Support panel, in months and operating hours. Some lithium models also list a separate battery warranty. If your product page does not show a warranty, ask the Service Team.
XA Series 4-Wheel Electric Forklift 2-3.8 t
Warranty listed on the product page.
A Series Walkie Pallet Truck 2.7-3.6 t
Warranty listed on the product page.
A Series Reach Truck 2-2.5 t
Lithium battery warranty listed on the product page.
Looking for Something Specific?
After-sales support FAQs
CAN DJJ HELP WITH A MACHINE BOUGHT ELSEWHERE?
DJJ services all forklift brands and repairs Hangcha forklifts. Repairs on other brands are assessed case by case, so check your model with the Service Team first.
WHO DO I CALL FOR SERVICING, PARTS OR ATTACHMENTS?
The same team. Call the DJJ Service Team on 1300 646 747, or use the servicing, parts and attachments pages above.
Help Us Assist You Faster
Providing a few equipment details upfront helps our Service Team understand the issue and respond with the right next step.
If available, please include:
EQUIPMENT MODEL
The model or product name of your equipment.
SERIAL NUMBER
Usually found on the equipment identification or data plate.
WHAT YOU NEED HELP WITH
A brief description of the question, issue or support you need.
PHOTOS
Photos of the equipment, data plate or affected area can be helpful.
Don't have all of these details?
That's okay, send us what you have and our team can help from there.
Our Service Team is here to help.
Send us the details above and our Service Team will come back to you with the right next step.